LogMeIn Rescue Technician Console

LogMeIn Rescue Technician Console 7.12

Free
A tool used to provide instant remote support to customers and employees
3.8  (6 votes)
7.12.3325 (See all)

LogMeIn Rescue Technician Console provides professional tech support regarding PC, Mac, Android or iOS systems. The program is easy to install and the process lasts only a couple of minutes. The interface is user-friendly, modern and even has two themes to choose from.

As for its functionalities, the program supports all types of available devices, from desktop to mobile, and it provides interruption-free support, meaning that after a reboot the program will reconnect immediately.

Furthermore, the application has a centralized platform, called ServiceNow, that is able to record and provide session history, chat dialogues, and even ticket notes.

In order to keep customers' personal information safe for every technician's action the program requests permission from the end user, either it's Desktop View, File Transfer, System Information, or Remote Control. Users can also set permissions for Technicians Groups and view details about their activity.

Overall, LogMeIn Rescue Technician Console is well-balanced software and should be taken into consideration. However, it's not perfect, the customer connection could've been faster, the iPhone support session has too many steps, and if you need more than one license, the price could be an issue.

John Saunders
Editor rating:

Review summary

Pros

  • Provides interruption-free support
  • Has a centralized platform
  • Supports all types of available devices

Cons

  • Has a slow customer connection
  • The iPhone support session has too many steps
  • Seems too expensive
Info updated on:

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